Our website stock updates in real time and stock is available on a first come first serve basis. Items that are in your cart remain available for purchase by others. You must complete the checkout process in order to secure your items.
Out of Stock Notifications
If an item is listed as out of stock you may sign up to receive an email notification when the item becomes in stock. Once you receive notification, your email address will be removed from further notifications about the item.
Preorders and Backorders
We do not accept preorders and we do not keep track of backorders. If an out of stock item prevents you from ordering, contact us to check the status of it.
Returns and Exchanges
If you are not fully satisfied with a purchased item you may return it within 90 days from the date of purchase. The product must be returned in brand new condition with the original packaging. Once your return is received we will issue you a refund, a store credit, or an exchange.
We accept all major credit cards, PayPal, cash, checks and money orders. Checks and money orders must be cleared by our bank before your order is shipped.
We are happy to accommodate additions to orders whenever possible, however we cannot guarantee that order additions will be shipped in the same box as your original order. If you need to add something to an order, place a separate order and add a request during checkout that the two orders be shipped together. Reference your original order number within your request.
We are happy to accommodate special requests whenever possible. If you require rods or tubes in a specific size, add a request during checkout and we will attempt to accommodate your request as best as we can.
Orders are shipped via FedEx and USPS. If your order is split into multiple boxes, part of your order may be shipped via one carrier while the rest is shipped via another. Contact us if you require special carrier accommodations.
Our shipping calculator is designed to estimate the least expensive shipping rate based on the size of your order and the weight of your package/s. If the actual shipping cost is less than the estimated amount, we will edit your invoice to give you a lower shipping rate before processing your payment.
Same Day Shipping
Orders placed by 1:00PM PST Monday through Friday will be shipped the same day. Your shipment may be delayed if we need to speak with you regarding an issue with your order.
We offer free shipping with a minimum purchase of $200 for orders containing American manufactured color glass products only.
We offer the ability to purchase precut Schott Boro Artistic and Chinese Clear rods and tubes. Chinese Color rods and tubes will be cut into thirds in most cases to fit into a standard sized shipping box. If you require full length or half-length Chinese color rods or tubes, add a request during checkout.
We charge a $1-2 fee for box and packing material for standard sized packages and a $10-12 fee for box and packing material for oversized packages.
If you would like to have your order shipped on a pallet, contact us for a shipping quote.
We support shipping to most international addresses. If our shipping calculator does not provide a shipping estimate for your order, contact us for a shipping quote.
Damaged Shipments and Shipping Mistakes
We practice strict quality control processes to ensure minimal mistakes to your order and damage to your shipments. We ask that you inspect your entire order as soon as it arrives and contact us within 5 business days of receipt if there are any issues with your order.
Lampwork Supply Wholesale Glass Color Club
By joining the Lampwork Supply Wholesale Glass Color Club you will save 30% on Northstar Glassworks, Trautman Art Glass, Glass Alchemy, Precision 104 and TAG 104 glass color rods and frit. You will also save 30% on Trautman Art Glass tubing and Chinese glass color rods and tubes. Membership lasts for one year from the date of purchase and will renew for free if you spend over $500 per year at Lampwork Supply. Certain exclusions apply, contact us for inquiries.
Contact us for price match requests. We reserve the right to refuse price match requests however we will honor most requests with proper documentation.
If you live in Washington State and have a valid reseller permit you may upload a copy of your permit to our site and your account status will be updated to a reseller account. You will then be able to purchase raw materials on our website without being charged Washington State sales tax.
Maintaining the privacy of our customers is of upmost importance to us. Information gathered on our site will not be shared with other people or organizations.