Shipping & Returns

We can send your order anywhere within the United States and Canada. All our items are carefully packed for safe delivery. We ship all products using UPS ground, unless otherwise directed. This usually takes between 1 to 7 working days depending on the delivery service in the destination area.

We normally ship our products within three business days unless requested otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.


If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with Lampwork Supply within 3 days from date of despatch of goods.

Email details of your claim to

The following options will then be made available:

  • Replacement: If possible, a replacement will be sent, subject to availability.
  • Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.
  • Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited).